If you receive a phone call claiming to be Microsoft's or any person claiming to work for them, I tell you that you have a virus on your computer that will help you fix over the phone, all of this is a scam. Hang up the phone, do not let them remotely access control to your computer and do not give them any money.
Note: There is a link at the bottom of this post to provide updated for 2012 on this scandal, some questions and answers and remove malicious software manual virus.
This scandal has been done quietly tours in the UK and Ireland since 2009, but at least it seems to be on the rise. Scandal goes like this;
Families receive a phone call from someone claiming to be from 'Microsoft' and they are told that there is a serious problem with HIV their computers and provides the student to help solve the problem.
Will get a head of a hard sell caller with respect to all kinds of bad things that happen to their computers if they do not solve the problem immediately.
In an attempt to gain the confidence of households unintentionally, callers will be directed to the Event Viewer in Windows which shows details about various hardware and software issues and Windows. This event viewer always full of messages, even on a computer healthy, but the caller will convince them that these are the warning signs of an impending disaster.
When the caller has confidence, they ask the householder to go to a website and download a remote control program that will help them solve the problem. After downloading this, the caller will be taking control of your computer, you will see the Lord moving the mouse pointer around while not open many programs and folders. The caller will claim they know exactly what the problem is and how to solve them.
Then they will ask for credit card details to a piece of software that will remove supposed to "virus."
Customers should hopefully already ringing alarm bells at the mention of credit card details and end the conversation. The software that they sell to repair the computer does not do anything except tell you between now and then that everything is fine, all viruses have been removed. But in fact, it can be loaded all types of malicious software to your computer.
However, you may already part of the damage the scandal to get done when the customer download remote control program. This can be a program also have the ability to sit in the background for several months or years, and steal personal information from your computer such as bank login details and other personal details that could be used for the purposes of identity theft. Can also be connected using this software to infect your computer with viruses and malware real.
Quote from Microsoft:
"Microsoft takes the privacy and security of our customers and partners personal information very seriously. We advise customers to treat all telephone calls unwanted with skepticism and not to provide any personal information to anyone over the phone or online. Should any person who receives a call from someone undesirable claiming to be from Microsoft hanged. we can assure you that Microsoft does not make these kinds of calls. "
"For more information about this scam and how to protect yourself against this, please click here"
Our Tip:
If you receive one of these phone calls unwanted, and hang not download anything they ask you to. And certainly do not deliver the details of your credit card, just because someone mentions known name 'Microsoft'.
If you have allowed them to control your computer, or download the 'reform' software, it is possible that they hit your computer with a virus or other malicious software. To reduce the possibility of future issues of identity theft and computer problems due to viruses or malware that may have downloaded, we strongly recommend that you take your computer to a reputable computer repair shop to have it scrutinized.
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